United is on a mission to provide a comfortable and positive experience to every passenger. This blog is for people who either have a disability or know someone who does. We hope you will feel more comfortable flying with United after getting through the entire blog. All your questions on the topic- How To Add Wheelchair Assistance In United Airlines are answered below. Let’s get started:
Let your needs be heard to get better assistance
United understands that every passenger with disability has different needs and needs to be attended to in a certain way. The passenger is the best judge of the kind of service they need so it is best if they tell the airlines what level of assistance would suit them.
Besides that, it is wise that when you book your united flights, you inform the airline inflight crew and airport employees know about your specific needs so that they will be able to assist you better.
If you are travelling with your essential medications then please make sure you bring them in your carry-on so that the medications will be in your reach throughout the flight.
The airline requires an advance notice at least 48 hours prior to boarding and at last an hour to complete the check-in process in detail.
First step to learn “How To Add Wheelchair Assistance In United Airlines”
Now that you know how to approach the airlines, it is time to learn the process. Wheelchair assistance can be requested by the passenger along with other assistance on airline’s official website, www.united.com. The request can be placed while booking your flight.
In case a passenger is confused or has some queries, he/she can place a call at United Accessibility Desk. The number dedicated to the helpline is 1-800-228-2278 for passengers in United States and Canada. For anywhere else, the best route is to call United Customer Service and request to redirect the call to the Accessibility Desk.
You need to understand that check-in will close at a certain point prior to departure of your flight. It is hard to tell you the timings since it is dependent on airports and long-haul and short-haul flights. Visit www.united.com to learn more about their airport processing times.
For any complaints or feedback regarding the assistance provided, you can contact the airlines by calling at 1-800-228-2744 if your are in United States or Canada. For anywhere else, the best route is to call United Customer Service and request to redirect the call to the Accessibility Desk.
Also check: United airlines basic economy refund
No additional charge on customer wheelchair
First question that comes to find after a passenger has learnt How To Add Wheelchair Assistance In United Airlines is the charges applied on wheelchairs brought by the passenger.
United accepts passenger’s wheelchair or any other assistive device apart from checked baggage allowance. There is no additional fee that needs to be paid. All types of wheelchairs are accepted such as collapsible, non-folding, folding, powered or manual.
If you are bringing powered wheelchair then it is advised to notify the airlines at least 48 hours in advance. Also, to avoid last-minute chaos, please arrive at the airport an hour earlier so that the check-in process can go smoothly. If you wish to learn more this then visit the website and see Accessible Travel page.
How and where to check-in your wheelchair
To bring more ease to passengers with disability, the airline allows them to check their wheelchairs at the ticket counter at the airport.
In case you are bringing powered wheelchair then it is advised to notify the airlines at least 48 hours in advance. Also, to avoid last-minute chaos, please arrive at the airport an hour earlier so that the check-in process can go smoothly. Doing this will give enough time to the airlines to make proper arrangements and ensure proper handling.
While and after you are getting your wheelchair checked in you are free to use wheelchairs provided by United. There are arrangements done to check and return wheelchairs at the gate so you do not have to worry about it. One important thing, if you are going to be on a connecting flight, please make sure you inform the airlines about it. This will give you extra time to recheck your wheel chair if need be.
Expert tip: Write down instructions on your wheelchair for the airport personnel and United crew. This will help them take better care of your equipment. United provides a wheelchair information card where you can design your own instructions and fill out as much information as necessary. The card with all the information will then can be attached to your device. Keep a copy of the card with you always.
Instructions for Manual wheelchairs that you should know
In our attempt to bring you the most accurate information about How To Add Wheelchair Assistance In United Airlines, it is important that you know how United manages manual wheelchairs. The airlines give priority to passengers who show up an hour before and identify themselves to the crew and airport staff.
United’s aircraft are designed in a way that they have adequate space to accommodate at least one wheelchair that is adult-sized. There are two ways the manual wheelchair is checked into. Either it will be checked for storage in cargo or at the airport counter.
If the wheelchair has detachable items like seat cushions or removable side guards, the passenger is allowed to carry them in the cabin or he/she can choose to place them with the chair in the cargo bin. Therefore, it is important to let the airlines’ employees know ample information about your device.
Instructions for Powered wheelchairs that you should know
United will not disassemble your powered wheelchair or take the batteries out if your device can fit upright through the aircraft bin door. If somehow your wheelchair doesn’t not fit through the aircraft bin door, the airport employee will approach the passenger to learn how to disassemble the wheelchair and the type of battery used. United provides a wheelchair information card where you can design your own instructions and fill out as much information as necessary. The card with all the information will then can be attached to your device. Keep a copy of the card with you always.
How to report lost, damaged or destroyed wheelchair
You have learnt How To Add Wheelchair Assistance In United Airlines . Now its time to learn how to report damaged or lost assistive device. Although United takes diligent effort to make sure all the assistive devices are checked in and out without so much as a scratch, but sometimes accidents do happen.
In those unfortunate cases it is essential that the passenger shows documentary proof of the loss endured to claim for damages. Either file a report immediately at your arrival airport or contact live person at united airlines as soon as possible by calling on the Assistive Device Desk.
We hope you can navigate your way through the topic How To Add Wheelchair Assistance In United Airlines now.